Returns & Exchanges

At Coldplay, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day return policy on all unworn garments. If your item doesn't fit or meet your expectations, our streamlined process ensures a quick and easy exchange or refund.

1

Initiate Your Request

Log into your Coldplay account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all tags are still attached and the clothing is in its original, unworn condition.

3

Drop Off the Package

Affix the prepaid label to your parcel and drop it off at any authorized courier location or schedule a home pickup through our portal.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing